CRM Mobility has developed an adjustable database wherein all internal messages, notices, memos, working notes, can be stored and consulted by call centers operators. Messages can be forwarded to the operators in various ways (fax,e-mail,phone etc), it is their responsibility to insert them in the database through the utilisation of a specific form on which it is important to indicate the subject of the notice, the issue date and the type of communication (i.e. working notes, memo etc).

To consult the archive for a spefic message, the operator can search either by a key word or by the date of issue of the message. Messages can be modified or cancelled. The communication archive can also be integrated in the company website in order to enable customers to inform theirselves on issues that may have an impact on their travel, and to allow the insertion, modfication and cancellaton of documents to be published directly through company site.