CRM Mobility can provide an outsourcing service as well as the software program that enables you to develop a self-managed call center.

CRM Mobility allows the operators (whether internal or external to the organisation) to manage numerous requests and situations: first of all providing the customers with information concerning bus-timetables and ticket fares, as well as providing a booking service for long distance bus services.

Thanks to the integration with ATIS the call center operators provide the customers in real time with multimodal information on direct and connecting bus routes as well as referring them to the various ticket retail outlets.

The internal company communication is recorded in a database that, through a search engine function,can be consulted by all call center operators: this database can also be viewed from the company website. Complaints are also inserted in a special database and are managed by the call center employees in collaboration with the company's head offices, which themselves of course have access to the complaints' database.

All complaints are also archived in a database which is administered by the call center operators in conjuction with the company's headoffice that also has access to the archive information.

The statistical data of the calls received are periodically processed and displayed in graphs and tables to highlight the overall results of the service provided i.e. the number of calls taken, the duration of each call, lost calls etc.

A remarkable cost saving technique is obtained through the usage of a VOIP switchboard, that allows to call between office branches whitout spending anything (very useful in case of outsourcing services).